Returns

Returns

We understand that sometimes things just don't work out! That's why we have a 30 day money-back guarantee on Full Priced Items. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Not worn, washed or tags removed and free of smells (smoke and pet odors). 

Several types of goods are exempt from being returned. SALE ITEMS, anything discounted 30% or more is non-refundable. Including the SCREAMING DEALS section, or anything that has FINAL SALE written in the description or code. Including purchases made with discount codes that are more than 30% OFF. 

We also do not accept products that are intimate, such as bathing suits. 

Non-returnable items:

Items marked 30% off or more. MASKS. 

Final sale items.

Screaming Deal Section and Clearance Items.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned and postmarked more than 30 days after purchase.

Refunds (if applicable)
Once your return is received and inspected we will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, (minus a 10% restocking fee) and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. You'll receive an e-mail notification once the refund is processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ivielola.com.

Exchanges 

We will happily replace items if they are defective or damaged. Please contact hello@ivielola.com and send a picture of defective item. 

Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective or damaged.

If you need a different size, you can return the original item for a refund or a store credit, and (if the item is still available) purchase the size you need. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: 

Ivie Lola Returns

1429 E 400 N 

Spanish Fork, UT 84660

Please include a slip with your name, order number and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, so any shipping issues or problems must be handled by USPS. 

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